Refund policy

Returns and exchanges

If you bought your items at a retail store, please follow that retailer’s return/cancellation policy. We cannot accept these items directly.

For orders placed on our own website, we accept returns only for items that arrive damaged in transit or with a verified manufacturing defect. Claims must be submitted within 7 days of delivery. To request a replacement or full refund, please email hello@venuefragrances.com with your order number and clear photos showing the damage to both the product and its original packaging.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@venuefragrances.com.

 

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.